Approaching communications with respect and curiosity

Public Justice Center (PJC) effects change through partnerships - attorneys, advocates, coalitions, individuals and groups experiencing unfair treatment - often people of color or those living in poverty. Their audiences are varied and our approach to designing their online communications involved challenging assumptions and working to identify blind spots and biases.

Honoring diverse audiences with unique needs

The design and content of the new site had to meet the unique needs of these diverse groups and portray each as fully capable of standing up for their rights and the rights of others. We worked with staff to understand what their audiences want from them and how they want to encourage their audiences to engage with them.

What We Did
Website Design & Development
Content Coaching
Newsletter Design
The website takes advantage of immersive photography and clear calls to action for a variety of audiences.

“Pulse Forward took the time to get to know us and understand our work. The resulting website is easy to navigate, clearly communicates our mission, and provides content for clients, advocates, and supporters.”

Creating a human-centered website design

After a deep dive into their audiences experience, we designed a human-centered website that reflected their new brand. We took a mobile first approach with some sections of their site, knowing that certain audiences would be accessing the site on their phones, while other parts of the site would likely be seen on desktop computer. We also carried the new branding through to a revised e-newsletter template and created custom infographic to make PJC’s theory of change easier to conceptualize and explain.

We developed an infographic that helped simplify and make accessible their theory of change